Luxury Scented Candles

Delivery & Returns Policy

What Is The Delivery Policy?

For Standard Delivery - your order will be delivered within 5 working days.

Orders dispatched Monday to Friday - delivered Monday to Saturday 9am-6pm.

What Is The Returns Policy?

Subject to exceptions, we are happy to exchange or refund your purchase within 28 days of delivery.

Your refund will be credited to the original payment card.

Unwanted goods must be returned in a fully resalable condition and any tags must be intact.

Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. We also reserve the right to charge you our fees and expenses if the product is not received in new, unopened condition.

This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.

Missing Items

If you have ordered multiple items it is possible that they have been shipped in multiple parcels. These parcels will be numbered. If having checked all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within seven working days and we will make arrangements to resolve the issue.

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